Ticket system: Difference between revisions
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Noggisoggi (talk | contribs) (Added "Resetting '''wiki account''' passwords." to the "Login Trouble" case list) |
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* Resolving account-per-IP limits. | * Resolving account-per-IP limits. | ||
** [[BetaEvolutions]] bypasses this. | ** [[BetaEvolutions]] bypasses this. | ||
'''Note''': Players are responsible for the security of their Microsoft/Mojang | * Resetting '''wiki account''' passwords. | ||
'''Note''': Players are responsible for the security of their Microsoft/Mojang and/or wiki accounts. | |||
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Revision as of 04:17, 3 May 2024
The ticket system is the primary way to request staff members for a particular reason, id est, to resolve an issue, to request authorisation, and whatnot.
Opening tickets
- Join the RetroMC Discord guild.
- Head to
#helpdesk
, and select the category of ticket you wish to open. - Input your Minecraft username and the reason you're opening a ticket.
- Go to the ticket thread that Atlas Utilities just created, and post details about your issue.
- Staff members will respond within from a few hours to 1 day (Timezones play a factor), so please be patient and don't ping them.
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Links are available at the main page.
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Ticket metadata that is sent to the ticker creator when it's closed.
Reviewing tickets
In #helpdesk
, tickets are stored as threads, so you can view closed tickets by opening the threads list.
Desktop | Mobile (Android is used here) |
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Ticket commands
!close
- Closes the ticket aftertime
withreason
.- Atlas will DM the user who created the ticket with metadata about the ticket.
!add <user-ID-or-username-or-mention>
- Adds a user into a ticket.!betaevo
- Gives information about BetaEvolutions.!transfer
- Sends a link to the account transfer form.
Cases for creating tickets
This is a non-exhaustive list of cases for ticket creation.
General Issue | Report Player | Login Trouble |
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Note: Players are responsible for the security of their Microsoft/Mojang and/or wiki accounts. |