Ticket system: Difference between revisions
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The '''ticket system''' is the primary way to request staff members for a particular reason, ''id est'', to resolve an issue, to request authorisation, and whatnot. | The '''ticket system''' is the primary way to request staff members for a particular reason, ''id est'', to resolve an issue, to request authorisation, and whatnot. | ||
== Opening tickets == | == Opening tickets == | ||
# Join the [ | # Join the RetroMC [[Discord server]]. | ||
# Head to <code>#helpdesk</code>, and select the category of ticket you wish to open. | # Head to <code>#helpdesk</code>, and select the category of ticket you wish to open. | ||
# Input your Minecraft username and the reason you're opening a ticket. | # Input your Minecraft username and the reason you're opening a ticket. | ||
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File:Tickets-1.png | File:Tickets-1.png | ||
File:Tickets-2.png | File:Tickets-2.png | ||
File:Tickets-3.png|Links are available at the [[Main Page# | File:Tickets-3.png|Links are available at the [[Main Page#Links|main page]]. | ||
File:Tickets-4.png|Ticket metadata that is sent to the ticker creator when it's closed. | File:Tickets-4.png|Ticket metadata that is sent to the ticker creator when it's closed. | ||
</gallery> | </gallery> | ||
== Reviewing tickets == | == Reviewing tickets == | ||
In <code>#helpdesk</code>, tickets are stored as threads, so you can view closed tickets by opening the threads list. | In <code>#helpdesk</code>, tickets are stored as threads, so you can view closed tickets by opening the threads list. | ||
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== Ticket commands == | == Ticket commands == | ||
* <code>!close <time> <reason></code> - Closes the ticket after <code>time</code> with <code>reason</code>. | * <code><nowiki>!close <time> <reason></nowiki></code> - Closes the ticket after <code>time</code> with <code>reason</code>. | ||
** Atlas will DM the user who created the ticket with metadata about the ticket. | ** Atlas will DM the user who created the ticket with metadata about the ticket. | ||
* <code>!add <user-ID-or-username-or-mention></code> - Adds a user into a ticket. | * <code>!add <user-ID-or-username-or-mention></code> - Adds a user into a ticket. | ||
* <code>!betaevo</code> - Gives information about [[BetaEvolutions]]. | * <code>!betaevo</code> - Gives information about [[BetaEvolutions]]. | ||
* <code>!transfer</code> - Sends a link to the account transfer form. | * <code>!transfer</code> - Sends a link to the account transfer form. | ||
== Cases for creating tickets == | == Cases for creating tickets == | ||
This is a non-exhaustive list of cases for ticket creation. | This is a non-exhaustive list of cases for ticket creation. | ||
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* Resolving account-per-IP limits. | * Resolving account-per-IP limits. | ||
** [[BetaEvolutions]] bypasses this. | ** [[BetaEvolutions]] bypasses this. | ||
'''Note''': Players are responsible for the security of their Microsoft/Mojang | * Resetting '''wiki account''' passwords. | ||
'''Note''': Players are responsible for the security of their Microsoft/Mojang and/or wiki accounts. | |||
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Latest revision as of 01:26, 27 September 2024
The ticket system is the primary way to request staff members for a particular reason, id est, to resolve an issue, to request authorisation, and whatnot.
Opening tickets
- Join the RetroMC Discord server.
- Head to
#helpdesk, and select the category of ticket you wish to open. - Input your Minecraft username and the reason you're opening a ticket.
- Go to the ticket thread that Atlas Utilities just created, and post details about your issue.
- Staff members will respond within from a few hours to 1 day (Timezones play a factor), so please be patient and don't ping them.
-
-
-
Links are available at the main page.
-
Ticket metadata that is sent to the ticker creator when it's closed.
Reviewing tickets
In #helpdesk, tickets are stored as threads, so you can view closed tickets by opening the threads list.
| Desktop | Mobile (Android is used here) |
|---|---|
|
|
Ticket commands
!close <time> <reason>- Closes the ticket aftertimewithreason.- Atlas will DM the user who created the ticket with metadata about the ticket.
!add <user-ID-or-username-or-mention>- Adds a user into a ticket.!betaevo- Gives information about BetaEvolutions.!transfer- Sends a link to the account transfer form.
Cases for creating tickets
This is a non-exhaustive list of cases for ticket creation.
| General Issue | Report Player | Login Trouble |
|---|---|---|
|
|
Note: Players are responsible for the security of their Microsoft/Mojang and/or wiki accounts. |