Ticket system: Difference between revisions
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# Input your Minecraft username and the reason you're opening a ticket. | # Input your Minecraft username and the reason you're opening a ticket. | ||
# Go to the ticket thread that Atlas Utilities just created, and post details about your issue. | # Go to the ticket thread that Atlas Utilities just created, and post details about your issue. | ||
#* Staff members will respond within a few hours to 1 day, so please ''be patient'' and ''don't ping them''. | #* Staff members will respond within from a few hours to 1 day (Timezones play a factor), so please ''be patient'' and ''don't ping them''. | ||
<gallery> | <gallery> | ||
File:Tickets-1.png | File:Tickets-1.png | ||
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File:Tickets-3.png | File:Tickets-3.png | ||
</gallery> | </gallery> | ||
== Ticket commands == | |||
* <code>!close <time> <reason></code> - Closes the ticket after <code>time</code> with <code>reason</code>. | |||
** Atlas will DM the user who created the ticket with metadata about the ticket. | |||
Revision as of 11:00, 24 March 2024
The ticket system is the primary way to request staff members for a particular reason, id est, to resolve an issue, to request authorisation, and whatnot.
Opening tickets
- Join the RetroMC Discord guild.
- Head to
#helpdesk, and select the category of ticket you wish to open. - Input your Minecraft username and the reason you're opening a ticket.
- Go to the ticket thread that Atlas Utilities just created, and post details about your issue.
- Staff members will respond within from a few hours to 1 day (Timezones play a factor), so please be patient and don't ping them.
Ticket commands
!close- Closes the ticket aftertimewithreason.- Atlas will DM the user who created the ticket with metadata about the ticket.